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Telephony data mart & analytics

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The need

Understand and elevate call center's performance.

Identify areas for improvement and make data-driven decisions. 

Improve efficiency and effectiveness of your team.

Deliver better customer experiences.

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The solution

Set up of a telephony data mart based on Microsoft Link Data

KPI’s implementation such as average call handling time, first call resolution rate, abandonment rate, customer satisfaction score, etc.

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Improved performance metrics

Significant impact on the transformation of the company


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