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Incident Resolution Contact Mailbox

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The need

Facilitate the contact process with clients/ users

Analyze customer interests and concerns to build strong relationship

Handle large volume of customer queries, complaints and requests

Accelerate response time

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The solution

Extraction of topics, summaries, keywords and products from customer e-mails

Dashboards with the main metrics, terms and sentiment analysis to monitor customer interactions 

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Cost reduction in email handling

KPI's creation

Improved customer understanding and feedback 

Increased customer satisfaction and loyalty

Customer expectations are met


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