Incident Resolution Contact Mailbox

The need

Facilitate the contact process with clients/ users

Analyze customer interests and concerns to build strong relationship

Handle large volume of customer queries, complaints and requests

Accelerate response time

The solution

Extraction of topics, summaries, keywords and products from customer e-mails

Dashboards with the main metrics, terms and sentiment analysis to monitor customer interactions

ROI

Cost reduction in email handling

KPI's creation

Improved customer understanding and feedback

Increased customer satisfaction and loyalty

Customer expectations are met

Tools