Advanced customer contact

The need

Facilitation of the contact process with the client / user

Facilitation of the contact process with the client / user.

Analyse customer interests and concerns.

Post sales operations automation.

The solution

Ranking, topic extraction, summary, keywords, products.

Dashboards with the main metrics, terms and sentiment about customer contact.

ROI

Reduced contact mailbox processing costs.

Improvement of customer understanding, creation of KPIs on contact.

Workload reduction.

Customer satisfaction.

Improved response time.

Tools